Visitor Survey 2011
This year we thought we would use an online survey to ask our guests to provide anonymous feedback to us on how we could improve the Poronui experience. And the results were very useful.
Most people, in fact 94%, thought their Poronui experience was 8/10 or higher, with a massive 65% giving us ten out of ten. And we got lots of great ideas on how to make things even better. Many of these we are already implementing now in our quiet winter season, like desks and tea and coffee-making facilities in the rooms, plus making sure we give guests better information before they travel.
Some might be a little more difficult - if only we could control the weather a bit better and ensure the fishing was perfect everyday, then we really would be happy!
A big thank you to all guests who took part. We truly appreciate you taking the time and we welcome you back to see what a difference we have made.